I've owned a Big Skinny for more than a decade, and recently replaced an all-nylon one with a leather version. Great wallet - with one exception - there is an unwelcome nylon divider in the cash section that, according to your folks, cannot be removed "without voiding the warranty."
In my view, this unannounced (on the website or elsewhere) bit of extra thickness is not necessary, did not appear in a prior version, adds difficulty for stashing of cash, and should not dictate the validity of the warranty.
Again, great wallet, but a bit disappointed in the customer service response as it relates to the divider.
Wishing you continued success.
Merchant Response:Thank you for your feedback Dave! We have removed it in the past and customers clamored to have it put back in. :) We will keep you updated if we make a batch without them again! Happy Holidays! BigSkinny