This item was purchased as a gift for my younger brother to whom I had previously gifted one of your parachute material wallets. Which he has worn out.
So, for his 75th birthday I got him a leather version.
This was my fourth or fifth purchase of your products. Everyone I've gifted loves them and congratulates me on my cleverness in selecting such a nice gift.
I myself use your billfold and have had it for about seven years. Unfortunately the clip somehow came lose and I lost it and had been using a jumbo paper clip to secure my money.
When I mentioned this in answer to a query from Larry in your customer service department he said he'd look into getting me a clip. Later he said he'd have to elevate my problem to a manager.
Next I got an email from Rick who informed me that a clip was enroute.
I now have my money secured by a nifty looking clip and am extremely pleased that in this age of "press 1 for English; our phone system has changed," etc. etc. it's is wonderful to find people who understand and believe in " Customer Service."
Strangely enough, as your query arrived my wife and I are trying to find out what kind of wallet my son-in-law uses and what shape it is in and, if we find the opportunity we will be ordering one for his birthday as well.
Keep up the terrific work.
Merchant Response:Wow! Thank you for the wonderful feedback! Thank you John!