Exchanges & Returns

We want you to be happy with your online Big purchase. If you are not satisfied for any reason with your Big Skinny product, please return it UNUSED and RE-SELLABLE within 30 days of purchase for an exchange or full refund minus shipping costs to:
Big Skinny Returns
215 Western Ave
Cambridge, MA 02139 [NOTE: this returns address is only for items purchased on NOT for items purchased at stores or other locations] Please use a trackable and insured shipping method. For a smooth exchange or return to occur, be sure to include the following:
- your name, email address, shipping address, phone number, and order number
- instructions informing us what you'd like us to do with the product [ie, please exchange this wallet or I'd like my money back].
- If you are making an exchange, be sure to make note of the style and color you'd like to get as a replacement.
- Exchanges are subject to new shipping fees.
- There are NO returns or refunds for 3rd party promotions. If you have any questions, please contact us at or 617-500-6939. By including these details, your exchange/return will speedily be taken care of. Thanks!