Good product - Crap Service
November 16, 2017
I made a mistake and ordered the wrong product - not realising that not all of the product range is RFID blocking. I Contacted customer service straight away and asked to change my order to the RFID blocking version, which turned into 12 emails back and forth where they politely told me they where gonna send the wrong product anyway..
I paid more money to put in another order for what I actually wanted then spent $25 AUD to send back the one I didn't want (still heard nothing about my refund) and a month later got the product I was originally after.
Product looks good.
Merchant Response:Hi Carl, Oh no! Thank you for calling your experience to our attention! Completely unacceptable. A ranking member of our wallet happiness team will be reaching out to you momentarily. BigSkinny
ProsProduct actually looks really good..
Looks pretty well made
ConsThe first one that arrived "Passport holder" came from China - When I buy American, I want to actually buy American...
Customer service politely tell you to f@#k off when you actually need customer service.
They dont sell an RFID blocking Passport Case specifically for Dual Passport holders - although I believe they have the capability to make this product really well if they wanted to..