So excited to have this bag! I'd waited for delivery for so long. I only used it one time, and the zipper broke. Also, the bag isn't large enough to carry what I need. I want to carry the flat charger in it, also (and would like it to be RFID, as I carry cards in it), but it's not large enough. Worried about reordering, as I've read that the newer models of this bag are more cheaply made. I waited a long time for shipment of this item in the beginning. So disappointed about the zipper. Buyer beware...
Merchant Response:Hi SoFlaGal, Oh no! We'll get a replacement sent to you immediately! Big Skinny has a 1 Year Warranty for parts & workmanship. Unfortunately, we were unable to locate your order details in our system, at your earliest convenience- please contact our customer service team at service@bigskinny.com or 617.500.6939 and they'll be happy to send out a replacement to you. Happy Holidays! BigSkinny